Once your order has been processed, you will receive an email with shipping and tracking information for your order. Orders are shipped within 1-5 business days. 

Franki Ray is not responsible for any shipping delays by the shipping carrier. We ship all orders to the shipping address provided to us by the customer. Please check that your shipping address is correct as Franki Ray is not liable for orders shipped to an incorrect or incomplete address that was inputted by the customer at checkout. We are unable to reship or refund orders that were sent to an improperly inputted address unless the package is forwarded back to us by the postal carrier. Franki Ray is not responsible for lost or stolen packages so please make sure to use a trusted shipping address when ordering.