Our policy lasts 30 days and you will be responsible for shipping. If 30 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase. Please use our return portal to process your return:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned (as we may offer perishable items in the future). We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Refunds (if applicable)
Your item must be sent back with a return shipping label. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you are not approved, we will ship the item back to you.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please visit: https://www.frankiray.com/a/returns
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you have any questions, you can contact us via email: firstname.lastname@example.org